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- Technical Support
for DSL, dial-up, and wireless Internet Service Providers.
- Customer Care Support
including new customer sign-ups, account terminations, invoicing, collection, invoice resolution, and more.
- Small Network Support
with virus and spyware removal, printer setup and troubleshooting,
software driver installation, wireless network diagnosis and repair,
data backup, operating system installation and configuration.
- Fulfillment
such as setup CDs, hardware, and other subscriber equipment.
- Available
24-hours, 7-days, 52-weeks,
or to supplement your in-house staff on nights, weekends, and holidays,
or to handle high volume overflow.
- US Based,
our service center is located in Fresno, California.
- Real-time Access
for you to monitor our performance through our extranet.
- Qualified Staff
More than 90% of our technical support staff have IT degrees.
- Bilingual
More than 50% of our technical support staff speak English and Spanish.
- Private Label
means that ALL customer-facing activity is provided in your company name.
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BX-Solutions has been providing DSL support for DSL providers for more than 8 years. Call us to see how we can help you focus on your sales and marketing while we provide the support your customers require!
For more information, call (866-487-3244 x 5220) or e-mail us today.
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- Customer Xtranet
To view a demo of the Xtranet, sign in above using demo/SeeItNow! The Xtranet features several tools, which vary according to the services we provide for you. Tools include system status, radius snapshot and history, XTicket access, POP search, subscriber account management, code snippets, and technical support reports (call stats, trouble tickets, and customer satisfaction surveys).
- XTicket Trouble Ticketing System
Click on the link above to create an XTicket trouble ticket. You will receive a branded trouble ticket number by e-mail.
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